Shipping
All orders are shipped from China ,orders are shipped within 7 days of placing the order.Occasionally,depending on the availability of gemstones,orders can take longer.If this is the case with your order,we will message you.
All orders are shipped via DHL,FedEx,UPS, China Post,USPS,etc,depending on the weight of the product.
Return and Exchange Policy
All crystal are natural minerals and each is made up of beautiful and unique patterns and crystals;therefore,no two of crystals are same,please note that as natural items,they may look different from those shown in the pictures.We will choose best ones for you,make sure everything is perfect,we do not accept returns or exchanges based on crystal features or change mind.
Return
To return your item for inspection for a refund or credit,your item must be sent back to us within 7 days of receipt.For items eligible for a refund,you will receive a refund within 7-10 days once the item has been returned,provided it is received in new and original condition.
Exchanges
our exchange policy lasts for 7 days .To be eligible for an exchange,your product must be returned unused and in the same condition as when you received it.It must also be in the original packaging.We will not be responsible for broken or damaged items sent back to us.
Return shipping
We are not responsible for damage to returned items,so we recommend that you return them by registered mail.We may or may not reimburse shipping costs for returns or exchanges.This will be determined on a case-by-case basis.Please ensure that you pack your crystal carefully with a fragile sticker and take out insurance with the post office if you wish to cover and damage that may occur during the postal journey.